Responsive is a project designed to review regional roles to ensure that the Association is consistently able to provide access to the best possible care and support to people with and affected by MND and Kennedy's disease.
Its focus is on the regional roles within care, volunteering and campaigns to ensure that they meet the needs of people with and affected by MND, volunteers and Health and Social Care Professionals and we can make the best use of limited resources.
Building on the work completed in the first two stages of the project, consultation with staff and input from stakeholders we have now finalised the new regional roles and structure, appointed existing staff and have started recruiting to vacant roles. We expect to have all roles filled by April 2020.
We will of course be reviewing the effectiveness of the new structure as we move forward and are particularly interested in your views and experiences. Please do drop us a line if you have any thoughts, observations, ideas or comments - firstname.lastname@example.org.
The new structure creates three main new regional roles, replacing the RCDA, VDC and local campaigns roles.
Area Support Co-ordinator (ASC) focuses on supporting, managing and leading volunteers to ensure that the best possible support is provided to people affected by MND, resolving local issues and developing and maintaining local relationships with Health & Social Care Professionals. This role works closely with group and branch volunteers and support volunteers, including AVs. It covers a distinct geographical area.
Service Development Manager (SDM) focuses on improving and developing services to ensure that better outcomes are achieved for people affected by MND, and on managing the resolution of complex issues for people with and affected by MND. It covers a distinct region or part of a region but works across other regions as required.
Senior Campaigns Adviser (SCA) focuses, as part of its remit, on designing and managing campaigns to support Service Development Managers in improving and developing services, managing, supporting and directing the work of campaign volunteers and working to ensure that national campaigns are delivered locally.
The ASC and SDM roles report to a Head of Region (HoR), a new name for the Regional Delivery Manager role with the SCA role reporting to the Campaigns Manager. Two further roles have been created: Education Co-ordinator (EC) and Policy and Public Affairs-Wales (PPAW). They report to the Head of Education and Information and the Head of Policy and Campaigns respectively.
For more detailed information:
Working with staff, volunteers, people with and affected by MND and Kennedy's disease and other stakeholders we have spent some time gathering views on the tasks and responsibilities that should be undertaken, those that should not and what our priorities should be. As a result a number of customer journeys have been mapped.
Documenting the different journeys has been challenging and to make them manageable they have been set out both in outline and in more detailed forms. Looking at the outline form will give you a good general idea but the more detailed form may be needed to bring the outline alive.