Our Fundraising Promise
People with MND, their families and carers are at the heart of everything we do.
Our vision is a world free from MND and we work to achieve this aim through building open and transparent relationships. We are also committed to ensuring that we are completely open and transparent about our fundraising and spending.
As members of the Fundraising Regulator’s self-regulatory scheme you can ‘Give With Confidence’, knowing that we comply with its principles:
• We will commit to high standards
• We will be clear, honest & open
• We will be respectful
• We will be fair & reasonable
• We will be accountable & responsible
Thank you for your continued support. It is only because of you that we can fund research, provide care, campaign, and raise awareness. We will never forget that.
If you have any questions please contact our fundraising team on 01604 611860, or email firstname.lastname@example.org
The Fundraising Team aims to provide a high quality of service in all areas of its work. We recognise that, like any organisation, we sometimes make mistakes and we actively encourage people to let us know of any problems they have experienced.
We will deal with complaints fairly, efficiently and effectively and handle them in a consistent manner. We aim to improve supporter care and their experience by using complaints constructively in the planning and improvement of all services.
If you have a complaint about any aspect of our fundraising, please write to:
The PA to the Director of Fundraising,
David Niven House,
10-15 Notre Dame Mews,
We will acknowledge receipt of a complaint within 48hrs of receiving it and send a formal response within 7 days. The response will usually be a full explanation but in some cases we may inform you that more time is needed to investigate the issue.
If an appeal is raised against the response, please refer to MND Associations Complaints Policy and Procedure
If you feel we have broken this promise and have been unable to deal with your complaint satisfactorily, you can contact the Fundraising Regulator to progress it further.