Association Visitor Training Resources

We hope you are enjoying the Association Visitor the training course. Please see below additional resources which you may find of use:

Useful contacts
Personal contacts
Our vision, mission and values
Association Visitor role description
Structure of the Association
What are branches and groups?
Key events in our history
Key events in research
Overview of MND research
Regional staff explained
Membership of the Association
A model for contact introduction
The three core conditions of helping
Model for contact diagram
Listening skills
Active listening
Are you listening to me?
Equality and diversity policy and code of practice
Looking at our attitudes
Bereavement
The bereavement journey diagram
The bereavement journey explained
Supporting a bereaved person
Dual process model of managing grief
There’s an elephant in the room
Understanding and coping with bereavement
Dealing with difficult questions
Personal safety guidelines
Personal safety top tips
Signposting to health and social care professionals
Ongoing support
Volunteer agreement
Volunteering policy
Safeguarding adults at risk and protecting children policy
Key messages for safeguarding
Types of abuse
Reporting concerns or incidents of suspected abuse
Out-of-hours response service
Police contact numbers
Policy statement on assisted dying
Health and Safety Policy
Expenses
Vehicle use guidelines
Expenses claim form
Gifts, hospitality and inducement policy
Confidentiality policy and code of practice
Data protection policy
A common sense guide to the data protection act
Data protection act guidance
MND Support Grant policy
MND Support Grant guidance and process
MND Support Grant summary guidance
E-Tran frame
Commonly used acronyms

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