Our policy

We work hard to offer high standards of service at all times, but occasionally, we may not get it right. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Some issues can be sorted out straight away. If the problem is fairly minor, as a first step we suggest that you raise the issue informally with the team or person concerned. We will do everything we can to put things right.

If you would like to make a complaint or share feedback about a concern you have, you can do so on by completing our online feedback form.

You can also give us feedback or make a complaint in the following ways:

  • Email: feedback@mndassociation.org
  • Tel: MND Connect on 0808 802 6262 for feedback on our services
  • Tel: with feedback about our fundraising on 01604 611860
  • Write to: Feedback, MND Association, David Niven House, 10-15 Notre Dame Mews, Northampton NN1 2BG

For further information and support contact our MND Connect helpline

mndconnect 0808 802 6262