Complaints Procedure

We aim to provide a high quality service to our members and those using our services. We recognise that, like any organisation, we sometimes make mistakes and we actively encourage people to let us know of any problems they have experienced.

Branches and groups should follow the same complaints procedure as the central office. In the first instance, a concern should be directed to the branch chair/group leader, or alternatively the Area Support Coordinator.

If you yourself wish to make a complaint in your role as a volunteer, you should initially speak to your Area Support Coordinator, express your concerns and seek a resolution.

If you don't feel your concern has been addressed fully and you want to formally complain please visit our feedback page and complete our feedback form and your complaint will be directed to an appropriate member of our central team.

For further information and support contact our MND Connect helpline

mndconnect 0808 802 6262