The MND Association values the vital contribution volunteers make to the MND community. The following guidelines underpin the way the organisation and volunteers work in partnership as one team. They provide a clear and consistent framework that supports all aspects of volunteer involvement.
A range of policies and processes are also in place to ensure that decisions affecting volunteers are fair and consistent. These policies promote equal treatment, offer clarity around expectations, and help ensure volunteers feel supported and know how to raise any concerns if needed.
Mutual Expectations
To help create a positive experience for everyone involved, we've set out a shared understanding of how we work together at the MND Association. This document outlines the mutual expectations between the Association and its volunteers, providing clarity on expected behaviours and ways of working.
Volunteering Mutual Expectations
Safeguarding Code of Conduct
The MND Association is committed to creating a safe and respectful environment for everyone we support and work with. This Code of Conduct outlines the standards of behaviour expected when working with or representing the Association. It helps ensure that safeguarding is embedded in everything we do and that volunteers, staff, and the people we support are protected and respected at all times.
Code of Conduct
Branch Agreement
The Branch Agreement sets out the key principles and ways of working for branches of the MND Association. It provides a clear framework to support local activity, ensuring that branches operate in line with the Association’s values, policies and legal responsibilities. This helps us work together safely, effectively and consistently to support people affected by MND.
Branch Agreement for Working Together | MND Association
Group Agreement
The Group Agreement sets out the key principles and ways of working for groups of the MND Association. It provides a clear framework to support local activity, ensuring that groups operate in line with the Association’s values, policies and legal responsibilities. This helps us work together safely, effectively and consistently to support people affected by MND.
Group Agreement for Working Together | MND Association
Working through problems together
Sometimes things don’t go as expected, and problems or concerns may arise. The MND Association is committed to addressing issues promptly, fairly and consistently. That’s why we have a range of robust policies and procedures in place – including our complaints process, the procedure for managing concerns involving volunteers, and our whistleblowing policy.
These processes ensure that any concerns are taken seriously, handled with care, and resolved in a way that supports a safe, respectful, and transparent environment for everyone involved with the Association.
How to log a complaint
We aim to provide a high standard of service in everything we do, but we understand that sometimes things can go wrong. Our complaints procedure sets out how concerns can be raised and how we respond, ensuring issues are handled fairly, consistently and promptly.
Complaints procedure
Our whistleblowing procedure
Our whistleblowing procedure provides a way to raise serious concerns about wrongdoing or risks within the Association. It ensures that concerns can be reported safely and confidentially, and that they are taken seriously and addressed appropriately.
Whistleblowing
Things to know before volunteering
Before getting involved, there are a few important things to be aware of that reflect how the MND Association works and the values we uphold. This includes our approach to research, and our policy on the acceptance of gifts. These principles help ensure transparency, consistency, and integrity in everything we do.